The end-user uses a PC or workstation which might or might not be part of the network. The desktop software support technician supports the user in the smooth running of his PC. Installation of operating systems, email office software, anti-virus and linking them to the host network if any. In consulting companies, these representatives are often required to travel to users to assit them on-site but may nowadays also do so remotely with the aid of software and remote-conferencing. The next step in this person's career is either into server administration or sales if working for a consulting company.e.g:
Desktop Support Technician
A+ Technician
Field Support Technician
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